Privacy Policy

DC Appliance Services LLC, a Texas limited liability company (“DCAS,” “our,” “us,” or “we”), respects your privacy. We provide this Privacy Policy to let you know what information we collect when you access and use our Website, and how we use it, as well as our information sharing and protection practices.

This Privacy Policy applies to:

The website www.dcapplianceservice.com (the “Website”);

Any email, text and other electronic communications you send to DCAS via the Website.

This Privacy Policy does not apply to:

Information DCAS collects offline or by any other means (such as through other websites, products or services we may offer); and

Information collected by third parties, which may have their own privacy policies.

Please read this Privacy Policy carefully and save it. If you do not agree with it, you should not access the Website. By using the Website or by submitting electronic communications to us through the Website, you consent to the practices prescribed in this Privacy Policy.

Your Information

DCAS is committed to protecting your personal information. We collect the personal data you voluntarily disclose when you contact us through the contact form on our Website, or send via email, for example, if you send us an inquiry or file a specific request with our customer service. Unless indicated otherwise in this Privacy Policy, your data will not be used without your consent other than to handle your request/inquiry, e.g., to provide you with the service information you requested and not be used for any other purpose, unless expressly permitted or required by applicable law. 

Under no circumstances do we sell or rent your Contact Information to other businesses, and we protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in DC Appliance Service. Data is stored on a server in the United States of America.

Compromise of Information

In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Information from our customer that is submitted through the Website’s Service online section is handled through our service provider, Housecall Pro.  You may review the Housecall Pro Privacy Policy at https://www.housecallpro.com/privacy/. 

Cookies

The only Cookies used by this Website are essential for the functioning and performance of the Website, such as by making our website work more efficiently and facilitating your use of the functionalities and services provided; these functionality and/or performance cookies will be deleted from your device once your browser-session has ended (session cookies). We will not use the information stored in essential cookies for any other purpose than as strictly necessary to provide you with the services and functionalities requested.

Please see https://www.housecallpro.com/privacy/ for Cookie use policy for the Service online section.  

Data Security

Despite the actions and precautions we take, no data transmissions over the Internet can be guaranteed to be 100% secure, and we cannot ensure or warrant the security of the Information. You acknowledge and agree that you transmit it to us at your own risk. However, we have put in place procedures to deal with any suspected Information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

In fact, we will release specific information about you only if we are compelled to do so to comply with valid legal processes such as a search warrant, subpoena or court order, or a valid administrative request from a law enforcement agency, or in the unlikely situation where we, in good faith, believe such information is necessary to prevent harm to you or others. Once your information is stored on our database, we have database security technology in place to protect it from access by any unauthorized parties.

Children’s Privacy

We do not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to access the Website. The Service and its content are not directed at children under the age of 18. In the event that we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us.

Changes to Our Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner, we will let you know and update the ‘last modified’ date at the bottom of this page.

If you have any questions or concerns about our Privacy Policy, please Contact Us.

This privacy policy was last modified on October 1, 2019.